Lowe’s Lured Them In with a Huge Offer

A Lowe’s customer turned to social media for help after a frustrating experience left them walking away from a $1,500 purchase.

The customer vented their frustrations on X

The customer said, “This is not a good way of doing business.”

The shopper took to X, formerly Twitter, hoping to get the retailer’s attention. Tagging @Lowe’s directly, they pleaded, “Please help Lowes.”

The issue started when the customer attempted to complete an order worth approximately $1,500. However, a technical problem with the cart stalled the process. Seeking assistance, they reached out to Lowe’s customer service—only to be left waiting for an extended period.

The delay cost them their discount. “I lost my discount,” the shopper lamented.

A photo posted alongside the complaint showed a register displaying a total of $1,556.67. The savings listed exceeded $754, indicating that the original price was over $2,000 before discounts were applied.

Clearly frustrated, the shopper added, “This is not a good way of doing business. Please assist.”

Lowe’s Responds—But Is It Enough?

The post quickly gained traction, prompting a response from Lowe’s official X account.

“We’re sorry to hear this. Can you send us a DM so we can help you with this?” the retailer replied.

The customer acknowledged the response. “I’ve sent a DM,” they wrote back. However, no further updates were shared by either party after that exchange.

The incident happened days ago, making it unclear whether the issue has been resolved behind the scenes.

A Pattern of Customer Service Complaints?

This situation isn’t the first time Lowe’s has faced backlash over checkout troubles. Just last week, the company issued an apology to another shopper who was forced to abandon $1,000 worth of groceries at the register due to a similar issue.

The timing is particularly inconvenient, as Lowe’s recently rolled out changes to its MyLowe’s Rewards program. The revamped loyalty tiers include:

Bronze Key: Earns 1 point per dollar spent, plus free standard shipping on orders over $35.
Silver Key: Earns 1.25 points per dollar, with free standard shipping on all eligible purchases—no minimum required.
Gold Key: Earns 1.5 points per dollar and provides unlimited free standard shipping.

While the new rewards system aims to enhance customer loyalty, incidents like these could undermine trust in the retailer’s commitment to service.

Will Lowe’s step up to resolve these customer frustrations, or will more shoppers take their business elsewhere? Time will tell.