In today’s world of social media, influencers often board flights with the intent of capturing the perfect travel content. Yet, these modern-day jet-setters can sometimes cause more headaches than high-flying celebrities, according to a seasoned ex-stewardess.
Skye Taylor, 49, from Southampton, spent 16 years in the commercial airline industry, climbing the ranks from budget airlines to the prestigious Virgin Atlantic. Reflecting on her years of experience, she shares that routes like Dubai and Las Vegas tend to attract the most troublesome passengers. Surprisingly, it’s not the stars of the silver screen but the online influencers who often prove to be the biggest challenge.
“When asked who the most irritating passengers on board were, Skye told MailOnline: ‘The main problems lie in the routes like Dubai and Vegas where you get the influencer type that maybe hasn’t paid full price. They could be quite difficult.’”
Skye emphasizes that celebrities, who often can afford their tickets, generally treat the crew with respect and are pleasant to deal with. On the other hand, influencers, who might not have paid full price for their tickets, tend to be more problematic. This behavior, she notes, is often exacerbated by alcohol consumption, which makes people act out of character. However, the influencers from Los Angeles pose a unique challenge, as they might combine alcohol with other substances, further altering their behavior.
Skye observes, “It’s very common for people in LA to take sleeping tablets, things like Valium, and then they would get on board and drink. And that changes people’s characters. I think you just have to be vigilant with watching how things are going to change people’s behavior.”
When it comes to disruptive passengers, Skye clarifies that it’s not limited to economy class. Problems can arise in any part of the plane, even in the more expensive business class sections. The unpredictability of passenger behavior makes it difficult to manage, as flight attendants must remain alert to potential issues at all times.
“Skye said: ‘It can just be one person in the economy cabin, or it can be a couple of people in upper [Virgin’s business class]… you never can tell what’s going to cause somebody to, you know, act out of character, and it’s very hard to assess what they’ve taken.’”
Despite these challenges, Skye is confident that the crew at Virgin Atlantic is well-trained to handle unruly passengers, though she admits it’s a demanding job. Maintaining control and providing top-notch service can be exhausting for the crew, but they are committed to ensuring a smooth and safe flight for all passengers.
“She said: ‘You get very good service with Virgin Atlantic, and that takes a lot out of the crew, and to try and maintain control of the cabins and stuff like that is very, very difficult. But, yeah, most of the time it was done properly – but it takes a lot out of you as well.’”
Unfortunately, not all airline crews receive the same level of support. Skye expresses concern for those working with budget airlines, who may not have the necessary backup when dealing with difficult passengers. The increasing number of incidents involving alcohol and poor behavior is a growing concern in the industry.
“Skye added: ‘With security, we were very well looked after, I’d say. But I do feel so sorry for the low-cost airline crew at the moment, who don’t seem to have the same backup that we got.’”
In addition to dealing with disruptive behavior, flight attendants must also handle serious situations such as medical emergencies and security incidents. Skye recalls her own experience of performing CPR at 35,000 feet, balancing life-saving duties while ensuring the flight continued smoothly, often without other passengers even realizing there was an issue.
“The ex-stewardess said: ‘You’re trying to provide good customer service. Myself alone, I’ve done CPR at 35,000 feet – dealing with that and having to run the aircraft at the same time, and not let that impact other passengers who might not even be aware what’s going on.’”
Skye Taylor’s insights offer a glimpse into the often challenging world of flight attendants, where maintaining safety and service in the skies requires vigilance, composure, and sometimes, a great deal of patience.
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